FAQ

1. WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay for your SkyMall purchase via credit card (MasterCard, Visa, Discover, American Express), check, wire, PayPal, or gift card. Check out the full payment policy here.

2. HOW WILL MY ORDER BE SHIPPED?
We ship with FedEx or UPS, depending on which carrier has the best route available.

3. HOW CAN I ESTIMATE MY PRODUCT’S ARRIVAL TIME?
Most products will ship out within 24 hours and arrive within 2-4 business days. When your order leaves our warehouse, we’ll email you all the tracking details you need to keep tabs on it.
For more about how we ship, head here.

4. CAN I CHANGE MY SHIPPING ADDRESS?
Please contact customer service if you made an error with your shipping address.

5. WHAT IS YOUR RETURN POLICY?
We want you to love your stuff. If you don’t, send it back to us within 30 days for a refund—no sweat. Learn more about how to return merchandise here.

6. HOW DO I CHECK ON THE STATUS OF AN ORDER I’VE PLACED?
Simply log into your customer account (look up and to the right) to check on the status of pending or shipped orders. If there’s anything strange going on that you need to know about, we’ll be sure to send you an email right away.

7. WHAT HAPPENS IF THE PRODUCT I WANT IS ON BACKORDER?
We really hope this never happens, but if we’re low on or out of stock on a product, we’ll indicate it on the product page. If for some reason there’s a change in the availability after you’ve placed your order, we’ll send you an email to let you know.
As soon as we’re back on track and have your item in stock, we’ll ship it out within 1 business day, unless you contact customerservice@skymall.com to cancel your order.

8. WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
As long as it hasn’t left the building, we’ll do everything we can to help you out there. Contact customer service via email, chat (look down and to the right), or phone to initiate a change or cancel an order.

9. WHERE CAN I FIND MORE INFORMATION ABOUT A PRODUCT I WANT?
Each product page has a detailed description and any specifications applicable about the product. If you don’t find the details you’re looking for there, give customer service a shout for more info.

10. I LOVE HEARING FROM YOU GUYS. DO YOU HAVE A MAILING LIST I CAN JOIN?
You bet we do! We love staying in touch with you too. Just enter your name into the box at the bottom of your screen (you might have to scroll for a moment) to be added to our secure email list. And don’t worry—we’ll never share your info with anyone else.