At SkyMall, our number one concern is each customer’s satisfaction with every purchase. But we get it—sometimes a product is not quite right for you. If you aren’t thrilled with the item(s) you receive, just let us know and we’ll take it back and process a refund.
Our customer service team will be happy to help you set up your return! You can connect with them via online chat (lower right corner of your screen), phone (800-759-6255), or email (firstname.lastname@example.org ).
Items that are unused and unopened are returnable within 30 days of leaving our warehouse, with just a few exceptions:
- Personalized or monogrammed items
- Personal hygiene products
- Perishable food items
- Pet Products
- Opened software and DVDs
- Oversized items requiring additional shipping
- Gift cards
Please also review your product manual or our warranty information contained in our Terms of Service for more information on how to get your return to us.