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At SkyMall, our number one concern is each customer’s satisfaction with every purchase. But we get it—sometimes a product is not quite right for you. If you aren’t thrilled with the item(s) you receive, just let us know and we’ll take it back and process a refund.

Our customer service team will be happy to help you set up your return! You can connect with them via online chat (lower right corner of your screen), phone (800-759-6255), or email ( ).

Items that are unused and unopened are returnable within 30 days of leaving our warehouse, with just a few exceptions:

  • Personalized or monogrammed items
  • Personal hygiene products
  • Perishable food items
  • Clothing
  • Pet Products
  • Opened software and DVDs
  • Oversized items requiring additional shipping
  • Gift cards

Please also review your product manual or our warranty information contained in our Terms of Service for more information on how to get your return to us.