At SkyMall, our number one concern is each customer’s satisfaction with every purchase. But we get it—sometimes a product is not quite right for you. If you aren’t thrilled with the item(s) you receive, just let us know and we’ll take it back and process a refund.

Our customer service team will be happy to help you set up your return! You can connect with them via online chat (lower right corner of your screen), phone (1.866.849.3049), or email (customerservice@SkyMall.com ).

Items that are unused and unopened are returnable within 30 days of leaving our warehouse, with just a few exceptions:

  • Personalized or monogrammed items
  • Personal hygiene products
  • Perishable food items
  • Clothing
  • Pet Products
  • Opened software and DVDs
  • Oversized items requiring additional shipping
  • Gift cards

Please also review your product manual or our warranty information contained in our Terms of Service for more information on how to get your return to us.